Mike Lipic, Co-Founder & Finance Expert and Mike Gieger, Co-Founder & Negotiations Expert With a majority of employees working remotely, companies today require best-in-class voice, data, and cloud solutions to operate efficiently. As such, finding the best telecom vendors to meet their specific needs is essential, yet extremely challenging. Generally, engaging with telecom vendors is a complex task filled with legal, financial, and operational risks.

Given their difficult-to-navigate hierarchies, the work of mitigating these risks snowballs into a “headache” for most organizations, leading to a loss of time and revenue. Such vendor engagements are low on contact and high on discontent. They tend to create more friction than innovation and can result in significant business downfalls. This is where telecom vendor management service providers like Serviam come into the picture. They help businesses find the right vendors and manage those engagements without increasing the pressure on in-house resources.

“We empower businesses to identify risks in the telecom industry, find fit-for-purpose solutions, and build long-term strategic partnerships with their vendors,” says Mike Lipic, the Co-Founder and Finance Expert of Serviam. To do this, the company adopts a unique Lifecycle Management approach that helps their clients manage vendors at every step needed to acquire services like VoIP, SIP Trunking, Hybrid Cloud, Fiber Internet, and Metro Ethernet.

A typical engagement begins with Serviam assessing their clients’ business imperatives, analyzing the existing environment and its alignment with organizational goals, and understanding their future requirements. The company then builds a solution that meets clients’ technological, financial, and risk-mitigation objectives.